Fiverr Help Center

 

Communication

  • Make sure you answer each buyer who contacts you.
    • Please respond as quickly as you can to each buyer who sends you a message.
    • When receiving an order, we recommend communicating with your buyer to acknowledge you understand their needs.
    • Answer politely and in a respectful manner.
  • Communicate in the languages you defined when setting up your seller profile.
  • Keep all communications within Fiverr. This is the only way Fiverr can protect you and your rights.
  • Do not provide your personal information, such as your email, or use any other communication tools.
  • Fiverr won’t tolerate abusive behavior, such as members bullying or harassing other members.
  • Fiverr encourages you to provide your buyers with “custom offers”, which will cater to the buyer’s specific needs.
  • Do not attempt any credit card fraud, launder money, attempt to drive traffic to other sites or market unrelated products, abuse our referrals system, or make false claims against other members of the community.
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