Uploading files can sometimes fail for various reasons. Following the advice given in the Gig Photo upload article, files in the order or inbox pages follow the same line of advice.
Use the old upload option, it may work better with your browser in case some resources are not compatible with the default upload method.
- When you're delivering an order and want to provide a work sample for your image or video, use the default uploader. The old uploader can not produce a work sample.
- Wait until the work sample is created after successfully uploading the file - It may take a few minutes depending on the size of the file.
- Work samples can not be created from files within a ZIP files. Only Image and Video files.
- Simplify your filename. If you have multiple dots in the file name (example: this_is_my_file.html.zip), you will receive an error message. A simple file name will resolve the issue (example: this_is_my_file.zip)